Frequently Asked Questions (FAQs)
Welcome to the Exsell Active's Frequently Asked Questions (FAQs) page. Here, we have compiled answers to some of the common questions our customers have. If you don't find the information you're looking for, please feel free to reach out to our customer support team for further assistance. Our support team are available Mon-Sat from 9 am - 5 pm.
Where do you deliver?
We deliver throughout the United Kingdom (and select post codes in Northern Ireland, Isle of Anglesey, Isle of Wight and The Scottish Islands) and the Republic of Ireland, as well as all of the USA!
Yes! We accept returns within 14 days of your order as long as it is sealed, unused and in resalable condition, subject to review. Just send us your order number, and we will assist you as soon as possible.
We’re sorry if there is an item missing from your order. Before contacting our Customer Support team, we recommend checking your emails (including your junk/spam) to see if we’ve sent you an email about this. The item/s you ordered may have been out of stock.
I've received an incorrect item in my order, what do I do?
We want to resolve any issues with incorrect items straight away. Please note that products with assorted colours are picked subject to availability.
If one of the items you received isn’t what you ordered, please contact our customer support team right away!
What do I do if I receive a faulty item?
If for any reason your product arrives faulty or damaged, please contact our customer support team.
Have you waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) – our couriers are always doing their best to get your order to you.