Thank you for choosing Exsell Active! We understand that timely delivery is important to our customers, and we strive to ensure your orders reach you as quickly as possible. Please find below important information regarding our delivery process.
Delivery Timeframe:
The delivery timeframe for your order will depend on your location. We work with trusted shipping partners to deliver your products efficiently. Once your order has been processed and dispatched, you will receive a confirmation email with tracking details. You can use the provided tracking information to stay updated on the progress of your delivery.
Delivery Cost:
The cost of delivery is calculated based on various factors, including the size, weight, and destination of your order. The delivery cost will be displayed during the checkout process, allowing you to review and confirm the total cost before making a purchase.
International Deliveries:
For international deliveries, please note that additional customs duties, taxes, and fees may apply depending on your country's regulations. These charges are not included in the product or shipping prices and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential charges.
Delivery Address:
Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for any delays or issues resulting from incorrect or incomplete addresses. If you need to make any changes to your delivery address, please contact our customer support team as soon as possible.
Order Tracking:
Once your order is shipped, you will receive a confirmation email containing the tracking information. You can use this information to track the progress of your delivery through our shipping partner's website or tracking portal. If you encounter any issues with tracking or have questions about your delivery, please reach out to our customer support team for assistance.
If you have any further questions or require assistance regarding delivery, please don't hesitate to contact our customer support team. We are here to help and ensure your orders are delivered smoothly and efficiently.
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